How to Use HelpKit Wiki
Your guide to getting the most out of the InvestorKit Help Centre
HelpKit powers our internal InvestorKit Help Centre — your single source of truth for company knowledge, tools, how-tos, and support across every division. Whether you're onboarding, learning a new tool, or stuck on a process, HelpKit is designed to get you answers quickly and reliably.
This guide will walk you through how to use HelpKit effectively so you can spend less time searching and more time doing.
1. Use the Search Bar First
At the top of the Help Centre homepage, you’ll find a powerful search bar — this should be your starting point for almost everything.
- Type in what you’re looking for in your own words (e.g. “Zoom not working”, “apply for leave”, “sales call script”)
- The built-in AI assistant will suggest the most relevant articles based on your keywords
- Once you see an answer, click the “Sources” link to open the full article
Think of this like using Google, but it only searches InvestorKit content.
2. Browse by Category
If you’re exploring or unsure of exactly what to search for, browsing is a great alternative.
Content in the Help Centre is organised by:
- Division – e.g. Sales, Property, Research, Acquisition
- Service – e.g. CRM, Travel,
- Initiative – e.g. Onboarding, Performance, Training
Each section is easy to navigate and designed to help you find what’s relevant to your role or current task.
3. Ask the AI Assistant
The Help Centre includes an AI-powered assistant that helps you interact naturally with the system.
- Ask your question in plain English
- The AI will interpret your intent and return the best-matched content
- It’s constantly improving based on your usage and feedback
The more we all use it, the smarter and more accurate it becomes.
4. Can’t Find What You’re Looking For?
If something is missing, outdated, or unclear - we want to know.
Click the “Help us Improve the Wiki” button on the homepage to:
- Request new content
- Report errors or inconsistencies
- Suggest updates or improvements
Your feedback is reviewed daily by both your Divisional Lead and the Operations Team. We’ll make updates quickly, and we also use this info to re-train the AI so it gets better at helping you over time.
5. Rate Articles to Help Us Improve
At the bottom of each article, you’ll see a simple ranking system:
😞 Dislike – Didn’t help or was confusing
😐 Neutral – Somewhat helpful but could be clearer
🤩 Like – Clear, relevant, and solved your problem
This feedback helps us prioritise updates and improve the quality of what’s in the Help Centre. You only get one vote per article — so make it count!
The Help Centre is Always Evolving
HelpKit isn’t a set-and-forget tool. We’re committed to keeping the content fresh, accurate, and aligned with how we actually work at InvestorKit. The more you engage with it, the more useful it becomes for everyone.
We’ll continue to grow the Help Centre based on your feedback, company changes, and team needs.