🎯 HelpDesk Overview
Our Jira helpdesk system is designed to streamline support and ensure efficient issue resolution for all InvestorKit staff.
📧 How to Access
Simply email: helpdesk@investorkit.com.au
🔍 When to Use the Helpdesk
We're here to help with:
- 💻 Software problems
- 📊 Changes to Attio (CRM)
- 📑 Data requirements
- 🔬 Research division needs
- 🖥️ IT equipment issues
- 🔑 Access problems
- 📚 Training requests
- 🐛 Bug reporting
- 💡 Improvement suggestions
- 🤝 General work assistance
⚡ Urgent Issues Protocol
- Email helpdesk@investorkit.com.au with subject line "URGENT"
- Send WhatsApp notification to Alvin or Ankit
⏱️ Response Times
Priority Level | Resolution Time |
Critical | 4-8 hours |
High | 24-48 hours |
Medium | 2-5 business days |
Low | 5-10 business days |
💡 Best Practices
Before submitting:
- Check with your manager for quick solutions
- Include detailed descriptions
- Attach relevant screenshots
📊 Update Frequency
Issue Type | Resolution Time | Update Frequency |
Simple | 1-4 hours | Hourly |
Moderate | 1-2 business days | Daily |
Complex | Varies | Every 48 hours |
💪 We're committed to providing swift, efficient support to keep InvestorKit running smoothly. Don't hesitate to reach out when you need assistance!