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What do I do if I have an issue with sending an agreement?

Learn how to troubleshoot common issues when sending agreements, including solutions for missing information and errors.

Common Issues When Sending Agreements

If you're experiencing problems sending agreements, here are the most common issues and their solutions:

1. Attio Not Recording Agreement Information

If you notice that Attio is not properly recording or displaying the information set out in the agreement:

  • Contact our help desk immediately at helpdesk@
  • Include details about the specific agreement and what information is missing

2. Information Not Showing in New Agreement Creation

When the agreement creation process isn't displaying the information you've inserted:

  • First try using the 'custom' agreement creation tab as an alternative method
  • If the issue persists after trying the custom tab, email helpdesk@
 
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If you experience any other issues not listed above, please contact the help desk for assistance. Remember: any agreements that have been created in error should have their status set to ‘cancelled’

 
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