JustCall is a critical cloud-based phone system and contact centre software that powers Investorkit's communication infrastructure. This guide provides an overview of how to use JustCall effectively within our organisation.
Core Features and Usage
- Customer Communication: JustCall is our primary platform for phone and SMS communication with clients and potential investors, ensuring professional and reliable interactions.
- Sales Automation: The Auto Dialer feature streamlines outbound calling campaigns, making lead generation and follow-ups more efficient.
- CRM Integration: Seamless integration with our CRM system enables better customer data management and interaction tracking.
- Analytics and Reporting: Access detailed call performance metrics and agent productivity data to optimise communication strategies.
- Remote Collaboration: Supports distributed teams with robust communication tools and features.
Getting Started
Mobile Setup
Download and install the JustCall mobile app:
- iOS users: Download from App Store
- Android users: Download from Google Play Store
For detailed mobile app guidance, consult the official JustCall Mobile App Guide.
Sales Dialer Campaigns
Learn about Auto Dialer capabilities through the detailed feature rundown video: Auto Dialer Feature Rundown.
Best Practices
- Regularly check call analytics to monitor performance and identify areas for improvement.
- Utilise CRM integration features to maintain accurate customer records.
- Keep the mobile app updated to access the latest features and security updates.
- Participate in regular training sessions to stay up to date with new features.
JustCall AI Features
JustCall incorporates AI-powered features to enhance communication efficiency and customer service.
AI Voice Analytics
- Real-time Speech Analysis: Monitors call quality, sentiment, and compliance in real time.
- Conversation Intelligence: Identifies key topics, customer pain points, and potential opportunities during calls.
- Performance Insights: Provides AI-driven recommendations for improving call handling and customer interactions.
AI Call Summary
- Automated Call Notes: Generates detailed summaries of conversations automatically.
- Key Points Extraction: Identifies and highlights important discussion points and action items.
- Follow-up Suggestions: Provides AI-powered recommendations for next steps based on call content.
AI Assistant
- Smart Responses: Suggests contextual responses during customer interactions.
- Script Optimisation: Analyses successful calls to improve call scripts and talking points.
- Training Support: Offers real-time coaching and suggestions to improve agent performance.
These AI features help streamline operations, improve call quality, and enhance the overall customer experience while providing valuable insights for continuous improvement.
Need Help?
Reach out to your leader or HelpDesk via helpdesk@investorkit.com.au