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Closer

This article explains the benefits of using a comprehensive buyer’s agent for property investment in Australia.

Closer Questions

My friend paid X and now I’m paying Y:

I completely understand—it’s tough to pay more when someone you know paid less. But every buyer’s agent operates differently, and we’ve built a more comprehensive, data-driven service that goes far beyond what most agencies offer.

Unlike many BAs, we have dedicated divisions—a strategy team, research team, and acquisitions team—all working together to ensure you get the best possible property. We search across more markets than any other agency, giving you a wider range of opportunities and a higher level of due diligence.

As our company has evolved, so has our service—and naturally, our price reflects that. If we charged less, we’d have to compromise on the quality of research, the number of markets we cover, or the level of hands-on support we provide, and we’re simply not willing to do that. Our focus is on delivering superior results, not cutting corners.

Do I need to wait for pre-approval:

Only about 20% of people come on board with an actual pre-approval, the reason is that it's just a guide on borrowing until you actually have a property there.

Typically people sort their finances simultaneously whilst they are on the journey with us, especially since we run through a portfolio mapping session which gives you clarity on certain purchase prices and rent combinations.

Lastly, banks put people in two queues, a pre approval queue which can be months, then a formal approval queue which can be within two weeks. You can get into the formal approval queue when you have a contract of sale for an executed purchase, and since we have what's called a finance clause on any purchase. You are protected and won’t lose your deposit you place on the property purchased. This is why almost all our clients proceed ahead and work on their finances whilst we are on the journey together.

What you need to be comfortable with, is if your finance didn’t go through we’d pause hold your retainer until you were ready to go.

Everyone saw growth through covid:

While many locations experienced growth during COVID, what we have consistently maintained pre, throughout, and post-COVID is our outperformance against national averages.

Well let's look at the period of 2020-2023, where if you threw a dart at the property board (provided you're looking at houses with land) the odds are, your house would've grown by 8.6% (national average) compounding for these three years. So let's look at a 600k investment compounding at 8.6% over 3 years:

But, if you bought a property with InvestorKit in the same period, we saw 16.3% compounded yearly growth (based on the top 4 banks valuations) over the same period.

That's 170k on your own, or 345k with us in just 3 years.

However, it is worth noting that 20%+ gains will not happen every year. Regardless of the country's pool, we aim to do slightly better.

“I’ll think about it”

Absolutely makes sense, this isn’t for everyone.

What can I do to help?

Go to objection handling.

New Builds vs Existing

The primary goal of investing is wealth creation, not tax minimisation. While new builds offer higher depreciation benefits, they often come with risks that outweigh those tax savings.

  1. High Supply = Lower Growth Potential
    1. New builds are typically in high-supply areas, meaning they may not see strong capital growth. Even if you receive tax benefits upfront, it doesn’t compensate for a stagnant or underperforming asset.

  1. Paying for a Depreciating Asset
    1. With new builds, a significant portion of the purchase price goes toward the structure itself—not the land. The problem? The land is what appreciates, while the building depreciates. This means you’ve paid a premium for a liability instead of maximising your investment in an appreciating asset.

  1. Limited Market Data & Growth Cycle Uncertainty
    1. Many new builds are in developing areas where there’s little data on long-term performance. This makes it difficult to determine whether the market is in an early growth phase or if the property will struggle to appreciate.

At InvestorKit, we focus on properties where land value is maximised, supply is controlled, and the asset has strong capital growth potential. That’s how you build long-term wealth—not just chase short-term tax incentives.

How do I know I can trust your data?

Response:

That’s a great question, and one we take seriously. Our entire process is built on transparency, rigorous testing, and real-world results.

  1. We Invest in High-Quality Research – We spend over $500,000 annually on research, ensuring our data is accurate, in-depth, and ahead of market trends. That’s why we’re regularly featured in major media publications.
  1. Full Transparency – We don’t ask you to take our word for it. We share all the raw data, methodologies, and insights with you, so you can see exactly how we arrive at our conclusions.
  1. Backtesting for Accuracy – We validate our models by applying them to historical markets where we already know the outcome. If our system correctly identifies past high-growth markets, it gives us confidence in its ability to forecast future ones.
  1. Proven Results – The proof is in the InvestorKit track record. Our clients consistently outperform market averages, and we can show you the exact numbers to back that up. (Insert performance stats here.)

Are your fees tax deductible:

Look, I’m not an accountant, butttt this is what some of our other clients do:Some have had the first half of the payment claimed as a portfolio holding expense if you already have a portfolio, the second half is then claimed as a capital expense and added to the cost base of your portfolio. Again…we can’t formally advise here and different accountants have different stances on this

If you don’t have a property yet, it’s all added to the cost base.

But, speak to your accountant. Disclaimer disclaimer…

What happens if I say no to a property?

Totally fine, first we’ll seek to understand why. Because there’s a reason each property is being presented, we’ll respectfully challenge it if you don’t like something that doesn’t make a heap of sense from an investment perspective. But, if you’re still not comfortable we’ll move on and aim to get it right next time.

Do you offer any guarantees?

Look, no. You do have to be careful with guarantees because I’ve seen some very dodgy ones out there. For instance if someone guarantees 10% market outperformance. If a market moves at 10%, they’re not guaranteeing 20% growth… They’re guaranteeing 11%. An extra 1%.

Investing is a risk, we’re not here to hide that from here, we're here to give you the best chance of succeeding.

Do you do discounts?

You probably don’t want the Agency who offers discounts on their fees to be negotiating for you. The short answer is no, there’s blanket rules across the company against this. Even people who play basketball directly with Arjun who have come on pay the same rate. For the value we give, we just can’t.

Do you have brokers or should I use my own?

Entirely your own choice on whether to work with your own or our contacts. We have brokers we work closely with and we find that working closely with them means that you have someone in synergy with your buying and portfolio team. It also helps immensely with strategy and ongoing bank re valuations knowing that they are both on the same page. Also being an investment focussed property advisory, it means that the brokers we work closely with are also investment focused. Would you like us to introduce you to them for another opinion?

Is this above market rate?

Response:

That depends on what you're comparing it to—are you looking at other buyer’s agents, or considering doing it yourself?

  1. We’re Not the Cheapest, But We’re Not the Most Expensive Either – Many buyer’s agents coming straight out of the BAI program are charging $16.5k (incl. GST), without the depth of research or expertise we provide.
  1. InvestorKit is Not "The Market" – We operate at a higher standard. With dedicated strategists, a research team covering 10+ markets, and regional specialists who ensure we’re buying in the right locations at the right time, our service is far more comprehensive than the average BA.
  1. True Value is Seen in Hindsight – The clients who jump on board the fastest are often those who have already worked with other BAs and realised the gaps in service and results. They come to us because they want a better, more data-driven experience.

The real question isn’t whether we’re above market rate—it’s whether the investment delivers above-market returns. Would it help if I broke down exactly how our process compares to others?

Why is your retainer so high?

Our retainer is higher than some competitors for three key reasons:

  1. The Work Done Upfront – Before you even purchase, we’re building your custom portfolio scaling plan, identifying high-growth markets, and providing industry-leading data and due diligence checklists. This is the foundation of a successful investment, not just a property search.
  1. Commitment to Quality, Not Just Speed – Lower retainers often lead to backlogs of clients waiting for properties or a rush to present deals just to secure the final fee. Our model ensures we’re focused on getting the right property rather than just any property, removing any financial incentive to push a deal prematurely.
  1. Exclusive Access to Market Research & Strategy – From day one, you get full access to our data-driven research, methodologies for identifying high-growth markets, and in-depth educational resources. These are the same tools we use internally and go beyond just helping you now—they shape how you invest long-term.

For Clients Who Already Own Property:

Many of our clients with existing portfolios actually prefer paying a higher upfront retainer because their accountants can claim it as an immediate tax deduction (but that’s a conversation for you and your accountant).

What if I don’t need the strategy session?

We are yet to see one investor achieve their goals by purchasing one property, so we believe that either analysing the portfolio you have so far and reverse engineering the market is the right thing to do. It’s also a framework for us to continue to monitor the performance of your portfolio over time.

Do you help with PPORs?

No, it’s just a completely different world than investing.

What qualifications do your strategists have?

They’re QPIA (Qualified Property Investment Advisor) accredited. But importantly they’ve trained under Arjun and run hundreds of strategy sessions. Here’s just a few of our reviews mentioning the fellas.

Do you get any kick backs from sellers?

Non whatsoever, we receive no money from any party other than you.

Positively geared properties:

We focus on securing properties with strong cash flow relative to each client’s financial position—but with current interest rates, positively geared properties in the residential space aren’t realistic unless you’re putting down a 30-40% deposit.

That said, just because a property isn’t positively geared today doesn’t mean it won’t be in the future. Over time:

✅ Rents increase due to market demand

✅ Debt is offset as you pay down the loan

✅ Interest rates fluctuate, impacting cash flow

A good rental yield is around 4.5%—anything above that is a bonus. More importantly, when we present properties, we provide a detailed breakdown of net cash flow, factoring in:

🔹 All holding costs (mortgage repayments, rates, maintenance, and vacancy periods)

🔹 Future rental growth potential

🔹 Debt reduction strategies

💡 For clients specifically after positively geared properties: These exist primarily in the commercial property space, which typically requires a $1.5M+ budget and around $500K in available capital or equity. If that aligns with your strategy, we can certainly explore commercial options.

Lower budget properties:

We don’t purchase properties below $525K because, in early adopter markets, the timeframes to find a property that meets our strict due diligence process stretch out significantly.

While we can find properties in this price range, we're not comfortable with clients waiting 4-6 months just to secure something that fits our standards. We refuse to rush into purchasing a subpar asset just to meet a lower budget.

If your budget is flexible, we can open up more opportunities in high-growth markets where deals can be secured within a reasonable timeframe.

What if I just want an offmarket property?

A lot of people think off-market means getting a really cheap deal, but the reality is different. The biggest advantage of off-market properties is that you’re not competing in a heated bidding war, which gives us a better negotiation standpoint and often allows us to secure the property on favourable terms.

That said, whether a property is on-market or off-market, it still has to meet our comparable range—meaning we won’t overpay for something just because it’s available off-market. On-market properties can sometimes be more polished, require less work, and still sit within our ideal price range, while some off-market deals might require more due diligence, negotiation, or renovation.

We always focus on getting the best asset at the best price, not just chasing an off-market deal for the sake of it. That said, about 70% of our purchases are off-market, so we do have strong access to these opportunities—but the key is keeping an open mind so we can get you the best investment possible.

How long does the process take?

The process typically takes 2-4 months, depending on your budget and brief.

  • The broader your criteria, the quicker we can find a high-quality asset that meets our standards.
  • If the budget is lower or the brief is very specific, the search may take longer because we’re committed to finding the right property—not just any property.

Our priority is quality over speed—we won’t rush you into a subpar asset just to meet a timeline. Instead, we focus on securing an investment that performs well long-term, whether that takes a few weeks or a few months.

Would the acquisitions team be physically available in locations like Townsville? Do you have people stationed there, or how do you operate in those areas?

Our acquisitions team is based across Australia, and we visit our key markets regularly to strengthen and maintain relationships with agents. But the biggest factor in keeping those relationships strong is actually volume—our team measures and tracks their daily outreach to ensure we’re consistently engaging with agents. Because we enter markets early, this gives us a significant advantage in securing opportunities before they become widely competitive.

When it comes to inspecting properties, we work with independent stakeholders and contractors on the ground who provide detailed photos and videos. We don’t just rely on what they send—we coach them on exactly what we need to see to ensure an accurate assessment. In all our experience, we’ve never had a property misrepresented. However, if anything does come up that wasn’t initially disclosed, we have a structured process to renegotiate post-building and pest inspection, ensuring we either secure a better deal or walk away if the property doesn’t meet our standards.

By combining early market entry, strong agent relationships, and a rigorous review process, we make sure every property meets our investment criteria before moving forward.

You showed a team structure on a previous slide. Does that mean we’ll be dealing with different people at each step, or will we have a dedicated person managing our portfolio?

Our process centers on a dedicated strategist who manages your portfolio throughout its life, ensuring you have one consistent point of contact. At the same time, we build a comprehensive team around you. This means that while your strategist coordinates all aspects of your portfolio, we bring in experts—like a Brisbane acquisitions analyst when you’re buying locally—to provide specialized support at relevant stages.

How accessible is our main contact? If we need to reach out, how quickly can we get a response? If we need a phone or video call, how available will they be?

Your main contact is highly accessible, and I can’t imagine a scenario where you’d be waiting more than a couple of hours for a response. That said, the urgency of the response will naturally depend on what stage you’re at in the process.

For general inquiries or updates, you’ll typically get a response within a few hours during business hours. But if you're at a critical stage—like making an offer or dealing with contract deadlines—expect an immediate or high-priority response.

If you ever need a phone or video call, it’s just a matter of scheduling, but we ensure that when key decisions need to be made, you have quick and direct access to the right people. The team is structured to keep communication smooth, timely, and aligned with the level of urgency required at each stage of your purchase.

You make 1,500+ calls to agents—how do you ensure we get the best properties over other buyers’ agents?

We secure the best properties through two key factors: volume and relationships.

  1. Volume: We don’t just rely on a handful of connections—we systematically reach out to 1,500+ agents across multiple markets. Our acquisitions team tracks daily outreach, ensuring we are constantly sourcing new opportunities and staying ahead of the market. The sheer number of touchpoints we maintain means we’re always in the loop when prime properties become available.
  1. Relationships: The best properties don’t just go to the highest bidder; they go to the buyer’s agents with the best relationships. Because we consistently buy in early-stage markets, we build strong, long-term trust with agents. They know we move fast, our clients are serious, and we don’t waste their time—so when a high-quality off-market opportunity arises, we’re at the top of their call list before other buyers even know about it.

This combination of high-volume outreach and deep market relationships ensures that when the best properties surface, we’re not just in the conversation—we’re ahead of it.

Once you suggest an area and present properties, do we have time to review and decide, or do we need to act immediately?

It depends on the market.

  • In highly competitive markets, properties move fast. In these cases, we’ll flag urgency upfront, ensuring you understand the expected timeframe for making a decision. Some properties may require same-day or next-day decisions to secure them before they’re snapped up.
  • In more balanced markets, you may have a few days to review and discuss before making a commitment. However, we always recommend being prepared to move efficiently so you don’t miss out on a strong opportunity.

Regardless of market conditions, we never pressure clients into rushing a decision. Instead, we give you all the data, due diligence, and insights needed to make a confident, well-informed choice within the timeframe that the opportunity allows.

How many properties can we reject before making a decision? If we don’t like five or six options, what happens?

There’s no strict limit—our goal is to find the right property for you. However, if multiple properties are being rejected, we’ll revisit and refine the brief to ensure we’re aligned with what you’re looking for.

That said, most clients move forward with the first or second property we present because we only bring properties that match your brief and meet our strict due diligence criteria. If we’re consistently missing the mark, we’ll adjust the search parameters together to make sure we’re on the right track.

What level of support do we receive during the legal process—contract reviews, building and pest inspections, and property settlement?

We manage the entire process, coordinating with the relevant professionals to ensure everything runs smoothly.

  • Contract Reviews: We work closely with your solicitor or conveyancer to review and negotiate contract terms, ensuring they align with your best interests.
  • Building & Pest Inspections: We organise these through trusted, independent inspectors, ensuring thorough assessments. If any issues arise, we help navigate renegotiations where needed.
  • Settlement Support: We stay involved right through to settlement, ensuring all steps—finance approval, legal checks, and final inspections—are completed without delays.

Throughout the process, we provide close guidance and support, keeping you informed and ensuring everything moves forward seamlessly.

Is building and pest inspection included in the service, or is that an additional cost?

Building and pest inspections are an additional cost, as they are conducted by independent third-party specialists. We organise and coordinate the inspections for you, ensuring they are completed by trusted professionals who provide detailed, unbiased reports.

If any issues arise, we assist in interpreting the findings and, if needed, help with renegotiations to ensure you're securing the right property at the right terms.

How does the post-negotiation due diligence process work, and when does the engagement end?

Our engagement doesn’t end once a property is secured. The second payment is due when the property goes unconditional, but we continue to support you through key post-purchase stages, ensuring a smooth transition from acquisition to tenancy.

  1. Contract Review & Legal Coordination – We oversee the legal process, working with your solicitor or conveyancer to ensure all documents are in order.
  1. Building & Pest Inspections – We help assess reports and, if necessary, renegotiate based on findings.
  1. Settlement & Finance Support – We assist in managing the settlement process alongside your broker and legal team.
  1. Leasing & Property Management – We support the transition to tenancy, ensuring the property is well-positioned for rental.
  1. Ongoing Portfolio Reviews – Even after the purchase, we conduct six-monthly to yearly portfolio reviews, ensuring your investment strategy remains aligned with your goals.

While the financial transaction concludes at unconditional status, our commitment extends well beyond, ensuring every step is handled with expert oversight.

How do you prove you've negotiated a better deal? Will we receive documentation comparing the price to similar properties?

Yes, we provide a comparable sales report and price guide to show how the property stacks up against similar recent sales. This ensures full transparency on how we determine value and negotiate effectively.

However, negotiation isn’t just about getting the absolute lowest price—it’s about securing the best deal relative to market conditions. While you may want to save an extra $1,000–$2,000, in fast-moving markets, property values can increase by $5,000 or more in a month. Constantly holding out for a marginally better deal can end up costing more than moving forward with a well-negotiated, high-quality asset.

Our approach focuses on securing the right property at the right price, ensuring you get a strong investment without unnecessary delays that could cost you in a rising market.

Do we have to pay the full fee again if we want to buy another property in two to three months?

Yes, but returning clients benefit from our repeat purchase rate, which is currently $15,000 (including GST).

This is because each property requires the same level of research, acquisition, due diligence, and negotiation to ensure it aligns with your portfolio strategy. However, as an existing client, your onboarding is streamlined, and we leverage our prior knowledge of your goals to execute more efficiently.

Many of our repeat clients move on to their second or third purchase faster because they see the value of our process in action and trust us to continue scaling their portfolio strategically.

Is there a lock-in contract? Are we obligated to buy everything through you?

Our agreement includes an exclusivity clause, but it only applies to properties we present to you.

This means that if we source and present a property that meets your brief, you can’t bypass us and purchase it directly. However, you are not obligated to buy a property through us if none of the options we present align with your goals.

This ensures transparency and commitment on both sides while allowing us to maintain strong relationships with agents and negotiate effectively on your behalf.

You said the contract lasts one year—what happens after that? Is there a renewal fee?

It has never taken more than six months at the absolute maximum to secure a property. However, if circumstances change—such as needing to pause due to finance—we simply extend the contract to accommodate your situation.

There is no renewal fee, and you won’t need to sign a new agreement. Our focus is on ensuring you successfully secure the right property, not on charging unnecessary fees for time extensions.

Do you operate in specific states, or do you cover all of Australia?

We purchase right across Australia, just not NT, ACT or Tas. ( Check this as it can change)

If you're pitching properties in Adelaide now but later see better opportunities in Perth, will you offer them to us?

If Perth fits your brief, then yes.

Are you considering long-term capital growth or just short-term trends?

We focus on both. Long-term capital growth is key—over a 10+ year period, 90% of markets have averaged 5-6% annual growth, giving us confidence in the sustained appreciation of well-selected properties.

However, short-term growth matters too. A strong 12-24 month uplift can create equity early, allowing you to reinvest and scale your portfolio faster. Our research ensures we target markets positioned for both solid short-term gains and reliable long-term performance, balancing immediate opportunity with sustainable wealth creation.

Will all factors—vacancy rates, infrastructure, economic drivers—be included in a dashboard or portal we can access?

Absolutely, you get access to all market research reports.

Do you offer refunds if we can’t proceed?

We don’t offer refunds, but we always ensure you get the full value of your engagement. If circumstances change and you can’t proceed immediately, we simply pause your search and resume when you’re ready.

This way, you don’t lose out on the work already done—your strategy, research, and market insights remain in place, and we pick up right where we left off when you're in a position to move forward.

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